Tor is a 200 million dollar game. Nothing about that is "half assed."
A tone of bugs? Its a MMO. It has a very minimal bugs compared to how big the game is. I myself have only ever encountered one bug, and it was easily fixed with a /stuck command.
Shit customer service? How so? You can go to
https://www.swtor.com/support/form and call the customer support number 24 hours a day and they will help you. Yes, in game it can take up to 12 hours, depending on the situation, for a support agent to answer you. What was your issue Zam? Like in WoW and other MMOs, if Customer Support feels that it's not an urgent issue that needs addressing immediately then they will handle reports that are until they get to you.
No end game? How come no one has been able to down the last 5 hardest to kill bosses yet? The end game is not bad and it is there. Players expect this MMO to at the same easy difficulty that World of Warcraft is now. We won't hold your hand. Star Wars is a giant universe and it you want it in the palm of your hands, you need to work for it. (Like vanilla wow was before Wrath came out)
Lastly, horrible playerbase? Not at all either. If you don't like the people on your server or faction, switch! Bring your friends alone if you want people you know are good to play with. You yourself make or break your own playerbase experience.