eu bank wiped for some reason

[Book]

tried to play on eu today and my eu bank was wiped. dont know why. it was the same as my na one.

Account Name: HarryDresden
Account ID: 2-S2-1-182706
Your Realm: Eu
Approximate Points: 21k

attached replay shows most of my achieves but no points. it was working fine yesterday.

[SuperJack]

NA and EU have different banks. You have a bank in EU before right?

[SuperJack]

Well, if you just copied and paste your bank from NA to EU, that does not work.

But. Give us one of your most recent replays and we will transfer your bank and set you up in EU.

[Book]

i had an eu bank and for some reason it said catastrophic error which is weird but hold on.

[SuperJack]

I have yet to have my Admin abilities in EU sorted yet. So another admin is going to have to sort this out.

[Damus_Graves]

With the replay you provided I can approve points worth 21k. However we need an EU admin to restore those points.

[fred]

You have 1 week to reply on the need of this restoration. I am sending a private message to you as well. If no reply is posted, I will mark this thread as denied. You may post another restoration request if needed.