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Darkcrusader
January 23rd, 2015, 12:14 PM
Account Name:
Account ID: 2-S2-1-3758073
Your Realm: Europe
Approximate Points: 4k

So I've changed my name from Arugal to Darkcrusader and lost all my points. I've had a couple of achievements, points and played games. I don't have any replay of the old username and I don't know my old Id, but could you please search in your database for my old username? It was name Arugal, the battletag inserted at the start of the game was Arugal , I've had around 3.8 or 4k points.

Darkcrusader
January 23rd, 2015, 12:19 PM
I will try getting a replay back from someone who I've been playing with, there are some users that I played with and with my last name.

Shifty
January 23rd, 2015, 02:18 PM
As a matter of fact, I did have a replay lying around with you in it.
17701

Darkcrusader
January 23rd, 2015, 02:34 PM
Thanks for that Shifty . Also my old name had the same Account ID.

Helz
February 5th, 2015, 10:00 AM
This is whats shown in the replay

1995 points, 36 victory 86 games played

Achievements 0 25 27 36

Darkcrusader
February 5th, 2015, 12:07 PM
I could have sworn I've had more. Nvm, do they add to the ones I got right now btw?:P Thanks for the reply btw.

Helz
February 5th, 2015, 12:10 PM
I could have sworn I've had more. Nvm, do they add to the ones I got right now btw?:P Thanks for the reply btw.

Yes they would add to your current points. Normally points are pro-rated for role wins but in this case they will not be.

Darkcrusader
February 5th, 2015, 12:12 PM
Yes they would add to your current points. Normally points are pro-rated for role wins but in this case they will not be.

Ok, thanks for your help.

Helz
February 5th, 2015, 12:45 PM
Let me know when you have time and I can get on to do the restoration

Darkcrusader
February 5th, 2015, 01:17 PM
Let me know when you have time and I can get on to do the restoration

I actually do have time right now ^^.

Helz
February 6th, 2015, 12:18 PM
Restored